Legal
Cancellation Policy
Cancelling, no shows and Swap Points adjustments.
Version 1 · published 3 August 2026
Notice periods and Swap Points
- More than 24 hours notice: Your full Swap Points is refunded and the service fee is refunded. (100% of the Swap Points returned)
- 12 to 24 hours notice: 50% of the Swap Points is refunded to the member. The other 50% goes to the professional as compensation. The service fee is not refunded. (50% of the Swap Points returned)
- Less than 12 hours notice: No Swap Points is refunded. The full amount goes to the professional as compensation and the service fee is not refunded. (0% of the Swap Points returned)
- No show: No Swap Points is refunded. The full amount goes to the professional as compensation and the service fee is not refunded.
- The professional cancels: The member gets their full Swap Points back and the service fee is refunded.
We understand unexpected situations happen. Members can communicate with each other, and exceptional circumstances may be reviewed by the My Beauty Swap team.
Last updated: 3 August 2026
How to cancel
Open the booking in My Swaps and choose Cancel. The other member is notified straight away.
Recommended notice
Give at least 48 hours notice wherever possible. Late cancellations affect another professional's working day.
No shows
Failing to attend without notice is recorded on your account and may result in a points adjustment and a warning.
Repeated cancellations
Repeated late cancellations or no shows may reduce your reliability score, limit your visibility in search or restrict your account.
Swap Points adjustments
Points held in escrow are returned to the requesting member when a swap is cancelled in good time. Late cancellations and no shows may result in points being released to the affected member.
Warnings and restrictions
Our team reviews patterns of misuse and may issue warnings, suspend or remove accounts.