Legal
Swap Rules
My Beauty Swap works because every member shows up like a professional. These are the standards you agree to when you join and every time you request a swap.
Professional communication
- Reply to swap requests and messages within a reasonable time.
- Confirm details clearly: treatment, date, time and location.
- Keep every conversation courteous, inclusive and free of harassment.
Reliability
- Only accept swaps you can genuinely honour.
- Give as much notice as possible if plans change, and reschedule rather than disappear.
- Arrive on time and prepared, with everything the treatment needs.
Respect
- Treat every member as you would a paying client.
- Respect privacy: no sharing of member details, photos or messages without consent.
- Never pressure a member into upsells, product purchases or off platform payments.
Safety and standards
- Hold current qualifications and, where required, insurance for the treatments you offer.
- Work in a clean, safe space that meets your local health regulations.
- Decline a treatment if it is not safe or suitable for the member on the day.
Points and fairness
- Set honest point values that reflect your real treatment price.
- Points move only once both members confirm the swap is complete.
- Report a no show or a problem through the booking so our team can help.
Members who repeatedly cancel, no show or behave unprofessionally may have their account paused or removed. If something goes wrong on a swap, report it from the booking and our team will step in.
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